Wednesday, October 13, 2010

Patient-Centered Medicine

At Skyvision Centers we make every effort to make your experience in our office as pleasant as we possibly can. We have made special efforts to build, decorate, and outfit our main office in Westlake in a way that will make your visit comfortable. Even little things like the type of coffee service we have are the result of many hours of research and study. Did you know that our coffee machines are choices made after 40 hours of research and testing?!

We had a very strange experience at Skyvision yesterday afternoon. One of our new patients complimented us and thanked us for running "on time" and not wasting her day. Great, right? Well, actually every single staff member including the doctors, knew that we were actually 23 minutes behind schedule when we saw that lovely woman, and every single staff member felt bad about that.

We know what you are thinking right now. You're thinking wait a minute...23 minutes? Exactly 23 minutes? Not only did everyone know that they were running behind, but everyone knew it was 23 minutes? And everyone cared?! How does THAT happen?

We "time stamp" everything that occurs in our office so that we are aware of how long your visit is taking. We look at our overall results, too. We recently hired an additional technician and opened a new examination room when we found that our patients were starting to spend a little longer in the office. And now we are back to being "on time"! We know that your time is very valuable and we are fanatics about trying not to waste even a minute.

Skyvision Centers is a true "Patient-Centered" medical practice. We try, REALLY try to give you the best possible medical outcome at the same time that you have the best possible experience in our office, and we are constantly measuring to see that we do!

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