DemandForce is alive and well at SkyVision! Thank You to our patients for our 5 Star reviews!

"What does that mean, you ask?  As you know, the global online community becomes more robust with each passing day. It’s hard to imagine life without cell phones and computers because communicating has become so easy, efficient, and effective."    source:   DemandForce Dish Newsletter, August 2012. 

SkyVision  adopted the new online system about one year ago to help improve the quality and timeliness of communication to its patients.   The staff and patients have responded to it very well.   On a daily basis Demandforce notifies patients of upcoming appointments and patients can confirm via their cell phone or computer.  After a patient visits they also receive a thank you for visiting and are asked to complete an online review if they wish.   In addition, they can also submit a survey where their opinions are polled.

Our patients have responded with such enthusiasm to this that we have received well over 450 reviews in less than a year.  In addition, we have received over 475 surveys.   For our reviews, we have achieved the highest overall rating of 5 Star  ***** over the long haul.   We have received many comments, opinions, suggestions, etc through the surveys.    We appreciate the patients taking the time to respond to either the surveys and reviews and they can be done anonymously or with their names.    

SkyVision not only is at the top of its class in its practice of the very best eye care by highly experienced doctors and staff, it is also committed to the advancement of communication with the patient and by keeping pace with the latest in current trends and lifestyles.

Find out more about SkyVision by liking our Facebook page and Click on the link here:

SkyVision Facebook Page

A Patient-Centered Approach to Emergency Visits

We all have an occasional medical emergency. What happens in Cleveland when you have an eye emergency? What does "same day appointments" mean, the ones that you see on the big billboards around our town? Well, here's what it means if you are a Skyvision Centers patient: you are seen by a Skyvision Centers doctor in the Skyvision Center office you know and love RIGHT AWAY!

It's very hard to know as a patient what is and what really isn't a true emergency. The staff members who answer our phones have been trained to ask you important questions to determine if you have the kind of emergency that requires you to come in on the day you have called. Curtains or shades coming over your vision? Come right in. Pain in the eye that is new and just won't go away? How fast can you get here?

How about nights and weekends? Yup...then too! If you have an eye emergency an eye doctor will see you even then.

If it seems like your problem is urgent but not an emergency our staff will discuss the timing of your visit, especially if we are very busy that day and we are trying to avoid a big wait for you. But in the end, a patient-centered approach to eye emergencies, the SKYVISION CENTERS APPROACH, is that if you are very concerned about your new eye problem we will find a way to see you that day. That's what Patient-Centered Medicine means at Skyvision.

Do you think that's what they mean on all those billboards around Cleveland?